Privacy Policy

Introduction

Welcome to vibox (“the App”), your ultimate video streaming platform operated by ViBox Team (“we” or “us”). This Privacy Policy explains how we collect, use, and protect your information when you enjoy our video content, streaming services, and personalized recommendations. By using vibox, you agree to be bound by this Privacy Policy.

Information We Collect

1.1 Information You Provide

• Account Registration - Username, email, phone, password
• Profile Information - Avatar, nickname, birthday, gender, region
• Payment Information - Billing address, payment methods (payment details processed by third parties)
• Communications - Customer service chats, feedback, comments
• Preferences - Language, subtitles, video quality preferences

1.2 Automatically Collected Information

Viewing and Streaming Data

• Video viewing history, watch time, and completion rates
• Playback quality preferences and bandwidth usage
• Search queries for movies, shows, and content discovery
• Content ratings, likes, favorites, and watchlist activities
• Streaming patterns, peak usage times, and binge-watching behaviors
• Subtitle and audio language preferences
• Video player interaction (pause, skip, replay patterns)

Device and Technical Information

• Device model, OS version
• IP address, MAC address, device ID
• Browser type and version
• Screen resolution, timezone settings
• Network connection type and quality
• App version and crash logs

Location Information

• Approximate location based on IP
• GPS location (with explicit permission)
• Timezone and region settings

1.3 Information from Third Parties

• Social media login information
• Data provided by partners
• Publicly available information
• Advertising network data

1.4 Sensitive Information Policy

We do not intentionally collect the following sensitive information:

• ID numbers or passport information
• Biometric data
• Health or medical information
• Religious or political views
• Racial or ethnic information

If you inadvertently provide such information, please contact us immediately for deletion.

How We Use Your Information

We use your information primarily to enhance your video streaming experience:

• Streaming Services - Deliver high-quality video content and optimize playback performance
• Personalized Recommendations - Suggest movies, shows, and content based on your viewing history and preferences
• Account Management - Maintain your profile, subscription status, and viewing progress across devices
• Quality Optimization - Automatically adjust video quality based on your device and network conditions
• Content Discovery - Improve search functionality and help you find content you’ll enjoy
• Platform Improvements - Analyze viewing patterns to enhance app performance and user interface
• Customer Support - Provide technical assistance and resolve streaming issues
• Marketing Communications - Send updates about new content and features (with your consent)

Note: You can opt-out of personalized recommendations in your account settings, though this may affect content discovery.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies - Required for basic website functionality
• Performance Cookies - Analyze website usage
• Functional Cookies - Remember your preferences
• Advertising Cookies - Deliver relevant advertising

Other Tracking Technologies

• Web beacons and pixel tags
• Local storage and session storage
• Device fingerprinting
• In-app analytics tools

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

Third-Party Services

We may integrate the following third-party services:

Analytics Services

• Google Analytics - Website usage analytics
• Firebase Analytics - App performance monitoring
• Custom analytics tools

Payment Services

• International credit card processors
• Apple Pay
• Google Play In-app Purchases

Content Delivery Networks

• CDN service providers
• Video streaming services
• Cloud storage services

These third-party services have their own privacy policies, and we recommend reviewing their respective policies.

Data Protection

We implement encryption, access controls, and secure servers, but cannot guarantee absolute security. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Sharing

We don’t sell data but may share with:

• Service providers (under confidentiality)
• Authorities (if legally required)

Data Retention

We maintain different retention periods for different types of data:

Retention Periods

• Account Information - Duration of account plus 30 days after deletion
• Viewing History - Retained for up to 2 years
• Payment Records - Minimum period required by law (typically 7 years)
• Technical Logs - Retained for up to 1 year
• Customer Service Records - Retained for up to 3 years

After the retention period expires, we will securely delete or anonymize the relevant data.

International Data Transfers

Your data may be transferred outside of China for processing:

Transfer Purposes

• Cloud services and data storage
• Content delivery networks
• Technical support and maintenance
• Business analytics and improvement

Safeguards

• Standard contractual clauses
• Data processing agreements
• Adequacy decisions
• Encrypted transmission

We ensure all cross-border data transfers comply with applicable data protection laws.

Your Rights and Controls

Under applicable laws, you have the following rights:

Basic Rights

• Right of Access - View personal data we hold about you
• Right to Rectification - Correct inaccurate or incomplete data
• Right to Erasure - Request deletion of your personal data
• Right to Restrict Processing - Limit certain data processing activities
• Right to Data Portability - Receive data in structured format
• Right to Object - Object to certain data processing

How to Exercise Rights

• Through in-app settings page
• Email vibox@vibox.com
• Contact customer service hotline
• Written request (identity verification required)

We will respond within 30 days of receiving a valid request (may be extended to 60 days for complex cases).

User Responsibilities for Streaming Services

Account Responsibility

• Provide accurate registration information and keep your profile updated
• Keep your account credentials secure and do not share with others
• Use the streaming service only for personal, non-commercial viewing
• Respect intellectual property rights of all video content

Prohibited Activities

• Recording, downloading, or redistributing copyrighted video content
• Attempting to bypass digital rights management (DRM) or content protection
• Using unauthorized tools to access or stream content
• Sharing subscription accounts or allowing unauthorized access
• Any activities that violate copyright laws or licensing agreements

Content Creator Guidelines (If Applicable)

• Upload only content you own or have proper licensing for
• Ensure uploaded content doesn’t infringe third-party rights
• Follow community guidelines for appropriate content

Automated Decision-Making and Algorithms

We use algorithms and automated systems to enhance your experience:

Algorithm Applications

• Content Recommendations - Suggest relevant content based on viewing history
• Personalized Interface - Customize user interface and features
• Content Filtering - Automatically detect and filter inappropriate content
• Fraud Detection - Identify suspicious account activity

Your Control

• Can disable personalized recommendations
• Can clear viewing history
• Can adjust content preferences
• Can request manual review

If you disagree with automated decision results, you can contact us for manual review.

Children’s Privacy Protection

Age Restrictions

Our services are not intended for children under 13. If you are under 13, please do not use our services or provide any personal information.

Parental Controls

• Content rating and filtering
• Viewing time restrictions
• Purchase permission controls
• Parental supervision accounts

Minor Protection

For users aged 13-18, we provide additional protections:

• Limited data collection scope
• Enhanced privacy settings
• Parental notification mechanisms
• Special deletion rights

If we discover we have inadvertently collected personal information from children under 13, we will immediately stop collecting such information and delete collected information as soon as possible.

Intellectual Property and Content Rights

All video content, user interface elements, logos, and trademarks available through vibox belong to us or our content licensors. This includes movies, TV shows, documentaries, and other streaming content available on our platform.

Content Licensing

• We provide you with a limited, non-exclusive license to stream and view content for personal use only
• Content may not be downloaded, copied, distributed, or used for commercial purposes
• Content availability may vary by geographic location due to licensing restrictions
• We may remove or modify content at any time due to licensing changes

User-Generated Content (Limited)

For any content you may upload to our platform (such as profile pictures or reviews), you warrant that such content doesn’t infringe third-party rights and grant us a global, non-exclusive license to use, display, and distribute such content in connection with our services.

Disclaimer

We strive for stability but don’t guarantee uninterrupted/error-free access or safety of third-party links. Access may be limited in certain jurisdictions.

Business Transfers

In case of company mergers, acquisitions, asset sales, or other business transfers:

• Your personal data may be transferred as part of business assets
• Recipients will assume the same privacy protection obligations
• We will notify you in advance of such transfers
• You have the right to object or request data deletion

Complaints and Dispute Resolution

Internal Complaint Procedures

If you have any complaints or concerns about our privacy practices:

• Step 1 - Contact customer service team
• Step 2 - Escalate to privacy officer
• Step 3 - Senior management review

We commit to responding to complaints within 15 business days and resolving issues within 30 business days.

Policy Updates

Major changes will be notified via App/email. Revised terms will be notified via in-App announcements and email (if registered). Continued use constitutes acceptance.

Contact Us

Company Information

Company Name:
Vibox Team

Contact Methods

Response Time

• General inquiries: Response within 3 business days
• Privacy rights requests: Response within 15 business days
• Urgent security issues: Response within 24 hours
• Complaint handling: Response within 7 business days

We are committed to protecting your privacy rights and will take every inquiry and request seriously.